Now that we have that out of the way, let’s discuss why you actually need a CRM system for WhatsApp. Collaborate on conversations with multiple team members, create complete customer profiles, get access to in-depth insights, and automate your workflow. This enables your team to sell more and help customers in a better way. So let’s get that out of the way first, shall we? Can you use WhatsApp as a CRM?īy connecting your WhatsApp Business account to a team inbox such as Trengo, you can start using WhatsApp as a CRM tool. If you landed on this article, you are probably looking for an answer to one burning question.
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